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Payment Officer
About job
A well-established and ambitious globally regulated (including CySEC) Australian CFD and forex broker offering traders access to CFDs across Forex, Indices, Commodities, Stocks and Cryptocurrencies is expanding globally and is currently looking to recruit a Full-time Junior Payments Customer Support Specialist for our offices in Kuala Lumpur Malaysia. An exciting opportunity to join an established but ambitious and rapidly growing company and be a part of a fast-paced multi-cultural environment with friendly and talented co-workers with a focus on high performance enabled by cutting-edge technologies.
Main Duties and Responsibilities
  • Handle any client requests/complaints via different channels and perform a
  • timely investigation
  • Assisting Onboarding/Support in replying to client queries
  • Handling and monitoring clients' deposits and withdrawals, making sure they
  • are carried out as per relevant regulations and guidelines
  • Update the CRM and Platform systems with relevant information
  • Liaise with Payment Manager for any issues
  • Collaborate/Assist the Compliance and Risk Team regarding specific clients
  • Conciliating with customers and service providers on payment issues via
  • different channels
  • Other ad-hoc duties as per management’s request
  • Provide answers to customers by identifying problems and assisting with
  • incoming queries by email and live chat
  • Assisting other departments
Candidate Profile
  • Minimum 1-year experience in a relevant position in the Finance industry will
  • be considered an advantage
  • Computer literacy with excellent working knowledge of Microsoft Office
  • applications (particularly Excel)
  • University / College Degree in Business / Economics / Finance or any
  • relevant field
  • Experience in a client facing position will be considered an advantage
  • Knowledge and experience in FX will be considered advantageous
  • A team player with excellent communication skills
  • Fluent verbal and written English (additional languages are an advantage)
  • Ability to work 16:00—00:00 Monday-Friday
  • Welcoming, young and multicultural team with approachable leadership
  • Exposure to global dynamics
  • Support of ideas
  • Remuneration that you could influence with performance: both salary
  • reviews and bonuses
  • Additional days for annual leave and medical visits